Starting 28 April 2015, Microsoft formally begins the transition of Nokia branded outlets to Microsoft. To begin, the 1st ever Microsoft Priority Reseller Store in the world was opened in India at Ambience Mall – Gurgaon. This rebranded store was unveiled by Mr. Chris Weber, Corporate Vice President, Mobile Device Sales at Microsoft.
In total, 15,684 retail outlets and 324 care centers across the globe will get a makeover. Out of these, 3,287 of the retail outlets will get a complete makeover, with new furniture and signage to showcase products and services. The rest will be refreshed, with existing furniture being refurbished to the Microsoft branding with new signage.
Transition in India:
India is the first country to roll out the new look. Beginning with the 1st launch, the transition will be made across a total of 8,872 stores and 119 Care centres. Out of the total number in India, 441 outlets will get a completely new design while the remaining stores will be refreshed with new signage by end of June 2015. The new look stores will ensure an improved shopper experience and provide consumers a better flavor of the connected devices story with clear signage and improved navigation.
Relevance for Microsoft:
This retail transition not just marks the beginning of a new era for the current Nokia stores, but is also a big step for the Microsoft brand in terms of scaling up its retail footprint. The rebranded stores enable Microsoft to reach out to millions of new customers with products beyond just phones. For many customers, particularly those in emerging markets, the rebranded shops will be their first experience of Microsoft as a consumer hardware manufacturer.
With the new look, Microsoft will also introduce a new nomenclature for the retail outlets. The branded retail stores will be called ‘Microsoft Priority Reseller stores’, while the value and experience stores will be known as ‘Microsoft Mobile Reseller stores’.
Commitment to Existing Customers:
Alongside the announcement of rebranding, Microsoft will continue to honor existing Nokia device warranties and remain committed to providing world-class care and customer service. All the existing Nokia and Lumia devices will continue to be serviced through Care centers. Microsoft will keep bringing new experiences and leading edge technology to help consumers share, explore, inspire and connect with everyone and everything that’s important to them.